TESOFT LTD, Company Number: 16064653, (“we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and how we protect your information in compliance with UK and EU laws.

1. What Data We Collect

We may collect and process the following types of personal data:
• Identity Data: name, surname, contact details (email, phone number, address). • Account Data: username, password, and activity history within the user account. • Financial Information: payment details, including credit or debit cards used for online payments. • Technical Data: IP address, device type, browser, operating system, and activity data on our site. • Interaction Information: usage history on our site, page views, visit duration, clicks, and actions within the user account. • Order history and technical information about them.

2. How We Use Your Data

We use your data for the following purposes:
1. To Provide Services: process orders, fulfill contract terms, and provide access to the user account. 2. For Payment Processing: process online payments and ensure transaction security. 3. To Improve Our Site: analyze visitor data to improve the user interface and functionality. 4. For Customer Support: respond to inquiries, notifications, and communications related to your services. 5. To Comply with Legal Obligations: meet UK and EU legal requirements, such as accounting and taxation. 6. For Marketing and Analytics (with your consent): analyze your preferences and keep you informed of updates and news.

3. Legal Bases for Data Processing

Under the GDPR and UK laws, we rely on the following legal bases for data processing:
• Contract Performance: to provide the services you request. • Legitimate Interests: for security, data analysis, and improvement of our services. • Compliance with Legal Obligations: to meet financial, tax, and other legal requirements. • Consent: for sending marketing materials, where you have provided consent.

4. Data Sharing and Storage

Your personal data may be shared with our partners and service providers, including but not limited to:

• Cloud storage providers;
• Payment systems for processing transactions;
• Marketing platforms (if you consent to marketing).

We are committed to not sharing your data with third parties without your consent unless legally required.

5. Data Retention

We retain your data as long as necessary to fulfill the purposes outlined in this Policy and comply with legal obligations. Typical retention periods include:

• Account Data: until the account is closed.
• Financial Information: as required by law (usually 7 years for accounting purposes).
• Marketing Data: until you withdraw consent.

6. User Rights

You have the following rights regarding your data:

• Right to Access: request a copy of your personal data held by us.
• Right to Rectification: request updates or corrections to your data.
• Right to Erasure (“right to be forgotten”): request the deletion of data when no longer needed.
• Right to Restrict Processing: in some cases, restrict how we process your data.
• Right to Data Portability: request the transfer of data to a third party.
• Right to Object: object to data processing for marketing or analytics.
• Right to Withdraw Consent: withdraw consent at any time if we process data based on consent.

To exercise your rights, contact us at office@tesoft.uk.

7. Data Security

We take reasonable measures to protect your data, including data encryption, access restriction, and regular security updates. However, complete security cannot be guaranteed on the internet.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience, analyze activity, and personalize content. You can manage cookie settings in your browser or through our site’s cookie preferences.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective upon posting the updated version on our site.

10. User Profile Data and User Content

We may collect and process information stored in your user profile, such as:

• Order History: details of services you have purchased, including dates and amounts.
• User Activity: actions within your account, including data updates, login history, and IP addresses.
• User-uploaded Content: any files, comments, or messages you upload or send through our site.

This data is used to improve our service quality and provide a personalized experience. We do not share it with third parties without explicit consent, except where required by law.

11. Third-Party Services and Integrations

Our website integrates with third-party services, including:

• Payment Processors: for online payment processing, such as Stripe or PayPal, which must also comply with data security standards.
• Analytics and Monitoring: such as Google Analytics, to analyze user behavior and improve our website’s functionality.
• Email Marketing Platforms: to send informational and promotional materials (e.g., Mailchimp or SendGrid).

These services may collect and process certain data to perform their functions. We have agreements with these providers to protect your data.

12. International Data Transfers

We may transfer your personal data outside of the European Economic Area (EEA) where necessary (e.g., if our servers are located in another jurisdiction or we use third-party providers). When transferring data, we adhere to GDPR requirements and implement safeguards such as:

• Using Standard Contractual Clauses approved by the European Commission.
• Ensuring robust data protection provided by companies certified under Privacy Shield (where applicable for the US).

You have the right to request a copy of safeguards by contacting us through the provided contact details.

13. Marketing and Advertising Technologies

With your consent, we may use data for advertising purposes to provide you with personalized information about our products and services:

• Email Marketing: if you consent to our mailing list, we may send you news and promotional emails. You can unsubscribe at any time via the link in the email or by adjusting settings in your account.
• Personalized Ads: we may show you ads on our site and through third-party advertising platforms, such as Google Ads or Facebook Ads, based on your preferences and activity on our site.

We do not share your personal data with third-party advertisers without your consent.

14. Children’s Privacy

Our services are not intended for individuals under 18, and we do not knowingly collect or process data from such individuals. If we discover that we have received data from a minor without parental consent, we will delete it from our systems.

15. Data Processing for Inquiries and Support

When you contact our support team, we may collect the following data:
• Name, contact information (email, phone), and user ID. • Information about your inquiry and support history.
This data is used only to resolve your inquiry and will not be shared with third parties unless required by law.

16. Updating Personal Data

You can update or modify your personal information at any time in your account settings. If you experience difficulties updating your data, please contact our support team using the contact details provided.

17. Contact Information

If you have any questions or complaints regarding our data processing practices, please contact us at:
TESOFT LTDAddress: Suite 13093, 43 Bedford Street, London WC2E 9HA, EnglandEmail: office@tesoft.ukPhone: +447488848580
You also have the right to file a complaint with your local data protection authority or with the UK’s Information Commissioner’s Office (ICO) if you reside in the UK.